Frequently Asked Questions

How to remove the bot?

We have a delete option in application.

How to choose a currency pair?

Please refer to the following and make your own settings and adjust the currency pair.

*This is a reference example only.

Please note that BP may decrease significantly in the following cases:

• If the currency pair is unbalanced

• If you are selecting a lot of crypto assets with one bot

1. About the number of currency pairs: Choose so that the number of currencies = the number of pairs as much as possible.

2. About the number of times to choose the base currency (right side): Do not use the base currency (USDT, ETH, BTC, etc.) more than 3 times.

Example:

For BTC/ETH/XRP

Select the base currency BTC and ETH twice each to make the following 3 pairs.

XRP/BTC

ETH/BTC

XRP/ETH

How to cancel two-factor authentication (device loss/trouble)?

If you lose the two-step verification code, it may take some time to confirm and cancel. We recommend that you keep your two-factor authentication code in a suitable place.

How to cancel two-factor authentication (device loss/trouble)

If you cannot log in due to the loss of your two-factor authentication code or other problems, please contact customer support after entering your registered email address.

When can I withdraw my affiliate commission?

1. Direct referrals and rewards up to the second level of the hierarchical system will be reflected immediately.

2. Other rewards will be reflected on the 20th of the following month after closing at the end of the month.

*Withdrawal of the first reward will be from March 1st.